Privacy Policy

SaunaHavenCo, a brand of Ascend Nexus LLC, respects your privacy and is committed to handling your personal information in a transparent and responsible manner. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect personal information that you provide directly to us when you browse our site, place an order, contact us, sign up for marketing communications, or otherwise interact with our store.

This information may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and payment-related information
  • Communications submitted through customer support or contact forms
  • Site usage, device, browser, and interaction data collected through cookies and similar technologies

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about your order or account
  • Send marketing emails if you subscribe to receive them
  • Improve our website, products, and customer experience
  • Measure site performance and advertising effectiveness
  • Show relevant ads and remarketing content through advertising platforms
  • Help detect, prevent, or address fraud, abuse, security issues, or operational problems

Platforms & Service Providers We Use

We use third-party platforms and service providers to operate our store and related services. These may include:

  • Shopify, to power our ecommerce store and checkout
  • Google Analytics, to understand site usage and performance
  • Google Ads and related remarketing tools, to measure and deliver advertising
  • Klaviyo, for email marketing and related customer communications
  • Shop Pay and PayPal, to support payment processing options

These providers may collect, process, or store information in accordance with their own policies and service terms.

Marketing Communications

If you subscribe to our marketing emails, we may send you updates about products, promotions, and store news. You can unsubscribe at any time by using the unsubscribe link included in the email or by contacting us directly.

We do not claim to send SMS marketing messages unless and until that service is actively offered by our store.

Cookies & Tracking Technologies

We and certain third parties may use cookies, pixels, tags, and similar technologies to operate the site, analyze traffic, remember preferences, and support advertising and remarketing activities.

For more information, please review our Cookie Policy.

How We Share Information

We may share information with service providers and business partners when reasonably necessary to operate our business, process transactions, provide services, comply with law, protect our rights, or support advertising and analytics functions.

We do not sell personal information in exchange for money in the ordinary course of our business. However, certain advertising or analytics activities may be interpreted as sharing under some privacy laws.

Do Not Sell or Share Personal Information

If applicable under your state privacy rights, you may request that we limit certain forms of data sharing used for advertising or related purposes. To make such a request, please contact us using the details below.

Data Retention

We retain personal information for as long as reasonably necessary to operate our business, fulfill orders, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We use commercially reasonable measures to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we do not guarantee absolute security.

Your Choices

Depending on where you live, you may have rights regarding access to, correction of, deletion of, or limitation of the use of your personal information. To submit a privacy-related request, please contact us using the details below.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised effective date where applicable.

Contact Information

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

  • Email: support@saunahavenco.com
  • Phone: 1-302-302-1397
  • Address: 3961, 1007 N Orange St. 4th Floor, Wilmington, DE, New Castle, US, 19801
  • Support Hours: Mon - Fri | 9am - 5pm EST